Privacy Policy
Your privacy is fundamental to our mission. Learn how we protect and handle your personal and medical information.
Last Updated: March 15, 2024
At Ovela, we understand that your medical information is deeply personal and sensitive. This Privacy Policy explains how we collect, use, protect, and share your information when you use our medical tourism services. We are committed to maintaining the highest standards of privacy and security for all our patients.
Information We Collect
Personal Information
We collect information you provide directly to us, such as when you create an account, submit an inquiry, or contact us. This may include your name, email address, phone number, date of birth, and medical information relevant to your treatment.
Medical Information
With your consent, we collect medical records, test results, and other health information necessary to facilitate your medical treatment. This information is handled with the highest level of security and confidentiality.
Automatically Collected Information
We automatically collect certain information about your device and how you interact with our services, including IP address, browser type, operating system, and usage data through cookies and similar technologies.
How We Use Your Information
Service Delivery
We use your information to provide, maintain, and improve our services, including coordinating your medical care, communicating with healthcare providers, and managing your travel arrangements.
Communication
We use your contact information to send you updates about your treatment, respond to your inquiries, and provide customer support. With your consent, we may also send you marketing communications.
Safety and Compliance
We use information to ensure the safety and security of our services, detect and prevent fraud, and comply with legal obligations and medical regulations.
Information Sharing
Healthcare Providers
We share your medical information with hospitals, doctors, and other healthcare providers involved in your treatment, but only to the extent necessary for your care.
Service Partners
We may share limited information with trusted partners who assist us in providing services, such as travel agencies, accommodation providers, and payment processors.
Legal Requirements
We may disclose information if required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect rights, safety, or property.
Data Security
Protection Measures
We implement industry-standard security measures to protect your personal and medical information, including encryption, secure servers, and restricted access controls.
HIPAA Compliance
We maintain compliance with HIPAA and other relevant healthcare privacy regulations to ensure your medical information is handled according to the highest standards.
Data Retention
We retain your information only for as long as necessary to provide our services and comply with legal obligations. Medical records are retained according to applicable healthcare regulations.
Your Rights
Access and Control
You have the right to access, update, or delete your personal information. You can also opt-out of marketing communications at any time.
Data Portability
You have the right to request a copy of your personal information in a structured, commonly used format.
Consent Withdrawal
Where we process your information based on consent, you have the right to withdraw that consent at any time.
International Data Transfers
As an international medical tourism platform, your information may be transferred to and processed in countries other than your country of residence, including Pakistan where our partner hospitals are located.
We ensure that all international transfers of personal data are subject to appropriate safeguards as required by applicable data protection laws, including standard contractual clauses and adequate security measures.
Cookies and Tracking
We use cookies and similar tracking technologies to improve your experience on our platform. These help us remember your preferences, understand how you use our services, and provide personalized content.
You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our services.
Contact Us About Privacy
If you have questions about this Privacy Policy or how we handle your information, please don't hesitate to contact our Data Protection Officer.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.